| Title |
Satisfaction Level and Performance Evaluation for CM Service in Korea |
| Authors |
Kim, Won-Tae ; Chang, Chul-Ki |
| DOI |
http://dx.doi.org/10.6106/kjcem.2013.14.4.108 |
| Keywords |
Construction Management ; Market Trend Analysis ; Performance Evaluation ; Satisfaction Level |
| Abstract |
The domestic CM business market has continued to grow, but its size is relatively small yet in comparison with the total size of the domestic construction industry. Evaluation of CM projects was conducted through questionnaire surveys. Both clients and CM firms showed positive satisfaction levels. Nevertheless, the clients' satisfaction levels were relatively low in safety management, cost management, and document and information management. Superior areas of CM tasks were time management and recovery scheduling, quality control and technical instruction, and design value engineering. On the other hand, inferior areas of CM tasks were claim analysis and dispute resolution, cost estimation, and life cycle costing. Both entities have agreed with the positive effects of CM involvement in terms of cost saving, time reduction, quality improvement, and safety incidents prevention to at least 0~5% extent. |